This amazing B2B Marketing and Communications Agency has a fantastic reputation with all their clients and now has a newly created role for a strong SAE who is ready to move into an Account Manager role (or a solid AM) to join their team.
The role makes up a key part of the client-facing team and has a critical role in determining the future and long-term success of the company. Acting as the main contact for your specific portfolio of clients, you will have the confidence, skills and relevant industry expertise to provide day-to-day services to your clients.
You will be responsible for delivering a stream of business, ensuring your accounts are consistently delivering high standards and outstanding service on time and on budget. You will also play a proactive role in growing your accounts both in terms of days and services offered and you may also be involved in new business pitches.
You will possess the following competencies and responsibilities:
Client focus
Provide day-to-day mentoring to your team, supporting them in delivering client work.
Work within a results-focused environment – add value at every level to ensure a high level of client satisfaction
Demonstrate understanding and passion for client’s business
Develop and maintain strong interpersonal relationships with senior-level clients, ensuring that the business has contacts at all levels in the organisation, not just within the marketing/ comms team.
Demonstrate creativity through ideas generation and client plans.
Problem solving - assessing and providing practical solutions
Communication
Excel across all spheres of communication and demonstrate excellence through leadership and by example
Demonstrate a clear understanding of our digital/social capabilities and how to apply them to client work
Quality standards - set high quality standards across your team, have an eye for detail and proactively contribute to quality standards across the company
· Press relationships – develop strategic and trusted relationships with web- based media, journals, national press, writers and editors
Presentation skills - be a confident presenter who exudes credibility in all meetings whether internal or external
Creativity/Innovation
· Creativity is central to the business and something the clients rely on them to consistently deliver. Continuously strive to demonstrate originality and creativity routed in sound strategic insight to apply to client’s work
· Showcase and encourage an entrepreneurial and innovative approach to client work. Never be satisfied with the status quo.
· Demonstrate creation of ideas and encourage ideation among your team
Teamwork
Encourage and support a positive approach to the work environment within your team
Harness a positive collaborative culture and encourage sharing across you team and the wider company to improve client relationships and outcomes
Be an approachable and accessible member of the company
Be an inspiring mentor to your team by providing them with guidance and support and ensure that their informal and formal training needs are met so they can carry out their work to a high standard
Share knowledge and expertise with colleagues, both inside and outside your team, to inspire and encourage developing employees.
Seek to improve your own as well as others learning by attending relevant industry events
Agency Contribution
Timesheet management – you are responsible for making sure that your record is completed accurately and on time, and ensuring effective time management of company and client time
Quality - produce a high standard of work at all times, paying attention to detail and maintaining the companies quality standards
Supporting the marketing of the business through social media input, writing regular blogs and attending relevant industry events
Attending and contributing constructively to internal company meetings
Being supportive of the company vision generally and living the vision and values and acting as an ambassador at all times
Demonstrating exemplary conduct at all times
You will have both agency and B2B experience to bring to this role
The company strives to support and develop each of its team to the highest level and offers amazing benefits and individual wellness
Please forward your CV to zoe@escapehatchmedia.co.uk